1. Agreement
These terms are an agreement between you and MitraDesk (mitradesk.com). By creating an account or using MitraDesk you accept these terms and our Privacy Policy. If you do not agree, please do not use MitraDesk.
2. Your account
- You must be at least 18 years old and give true, current details.
- Keep your password, Len Den PIN and folder PINs secret. You are responsible for what happens in your account.
- One person or business per account. Do not share or sell accounts.
- Tell us at once if you think someone else is using your account.
3. Services and orders
- MitraDesk is a platform. Services are offered and done by independent providers (shops, CSC / e-Mitra operators and others), not by MitraDesk, unless we say otherwise.
- Providers must describe their services honestly, hold any licence or authorisation the work needs, and do the work by the date they accept.
- Customers must give correct information and genuine documents. A provider may decline an order that cannot be done.
- MitraDesk may check, pause or remove services, orders or accounts that break these terms.
4. Payments and refunds
- Payments are processed by our payment partner PayU (UPI, cards, net banking). The price is shown before you pay.
- Declined means refunded: if a provider does not accept your order, the full amount is refunded the moment it is declined.
- Silence means refunded too: if there is no response two days after the promised date, the refund happens on its own.
- Proof, not promises: a job is finished only when the provider uploads proof for you to open and confirm.
- A refund goes back the way you paid. How soon it shows in your account depends on your bank or UPI app.
- If you believe the work was not done properly, write to us and we will look into it with both sides.
5. Your content and files
- Files, documents, ledger entries and messages you add stay yours.
- You allow MitraDesk to store, process and send them only as needed to run the features you use (for example, sending your documents to the provider you chose).
- You must have the right to upload what you upload. Do not upload other people's documents without their permission.
- Keep your own copies of important files. While we work hard to keep data safe, we cannot promise it can never be lost.
6. Google Drive
If you connect Google Drive, MitraDesk saves your files there in encrypted form, using only the drive.file permission (MitraDesk sees only files it creates). Your use of Google Drive is also governed by Google's terms. You can disconnect at any time; see our Privacy Policy for details.
7. What is not allowed
- Making, changing or using forged, fake or altered documents, or helping anyone do so.
- Fraud, cheating, impersonating someone, or taking money for work you will not do.
- Uploading anything illegal, harmful, abusive or that violates someone's privacy or rights.
- Spam, viruses, or trying to break into, overload or copy MitraDesk.
- Using MitraDesk for anything that breaks Indian law.
We may suspend or close accounts that break these rules, and report illegal activity to the authorities.
8. Our responsibility
- We work to keep MitraDesk available and correct, but it is provided "as is"; there may be breaks for maintenance or problems outside our control.
- MitraDesk is not responsible for the quality or result of work done by providers, or for decisions made by government offices on applications.
- To the extent the law allows, our total responsibility for any claim is limited to the amount you paid through MitraDesk for the order concerned in the last 3 months.
9. Closing your account
You can stop using MitraDesk at any time and ask us to delete your account. We may suspend or close an account that breaks these terms or the law. Orders already paid for will be completed or refunded as these terms say.
10. Law and disputes
These terms are governed by the laws of India. Please write to us first so we can try to settle any problem. If it cannot be settled, the courts at Jaipur, Rajasthan will have jurisdiction.
11. Changes
We may update these terms. The date at the top shows the latest version. If a change is important, we will tell you in MitraDesk or by email before it takes effect. Using MitraDesk after that means you accept the new terms.
12. Contact
Questions or complaints: connect.hacky@gmail.com. MitraDesk, Jaipur, Rajasthan, India.